Standard Turnaround Time (Fulfillment, Production & Shipping)
Standard Turnaround Time consists of 5 steps in processing an item. Taking US as a sample: 1. FULFILLMENT & PRODUCTION TIME - Order Created (1-24 hours); - Production (1-3 days); 2. SHIPPING & DELIVERY TIME - Shipment (3-15 days); - Customs Declaration (1-2 days); - Delivery (1-3 days). Approximately from 6-25 days. Other countries take more or less. Turnaround time will depend on the shipping carrier you select on the checkout page. We have most of the items in Stock that are ready to ship.
How can I expedite my order?
xpedited Turnaround Time (USA, when you choose DHL): 1. FULFILLMENT & PRODUCTION TIME a) Order Created (1-12 hours) b) Production (3-7 days) 2. SHIPPING & DELIVERY TIME a) Shipment (3-4 days) b) Customs Declaration (1-2 days) c) Delivery (1-2 days) Approximately from 8-15 days. Other countries take more or less. If you need to expedite your order, please select DHL Express as your delivery method. In addition, please state it in Customer Note of your order or/and send an email to support@insaudio.com including your name, invoice number, and the latest date you need to receive the order by. Our staff will then confirm your date with the factory.
When choosing either "PayPal Express" or "Pay with amazon" as your payment option, you won't be able to log into your account automatically. You need to contact us for creating an account for your order, and get a temporary password for access (we encourage you to change the password for your next login).
How can I track my order?
Please log into your account, "Tracking numbers" are located right below the "Shipping Method"; Copy and paste the URL to your browser for tracking its shipping status. Or: https://www.insaudio.com/?target=order_list
How can I return?
Simply log into your account, find the item you want to return, click on the "Claim return" button on top right below the Order Number and follow the instruction.
How can I exchange?
I would suggest you to return your item for refund while placing a new order. It is the most efficient way without having to wait for all the returning procedures to be done.
Can I have my own design?
Mostly, you can! Provided, we may not be able to fulfill all of your requirements, please send us your requirements, we will try our best! Your requirements in details are appreciated. The cost depends on how much workmanship will be involved; we will email you a quotation before the your order is accepted.
Can I sign in with my FaceBook or Google?
Yes, you certainly can! Please click on the "Log in" or "Register" link on top, you'll find one.
Can I check out with my PayPal or Amazon Payment?
Yes, you can! You will find them from the "Checkout" page. All payment methods are SSL secured and compliant with the industry highest standard. But in mind that when choosing either "PayPal Express" or "Pay with amazon" as your payment option, you won't be able to log into your account automatically. You need to contact us for creating an account for your order, and get a temporary password for the access (we encourage you to change the password for your next login).
How long does it take for a replacement or exchange?
For "Ready-made" it takes only 2-4 days; for a "Made to order" or "Custom-made" item, it takes "production" time + "Shipping & delivery" time. It varies. Read the description of the item you want to purchase.
How long does it take for the delivery from factory to my home?
It usually takes about 7-10 days for Shipping & Delivery from our ware-house in China.
How to minimize or delete the Live Chat pop-up page?
When failing to minimize or delete the Live Chat's pop-up page, it means your browser's "zoom" was set too large. Please find the setting (usually at your right-hand side on top), adjust the "zoom" a bit smaller, i.e. from 120 to 110; then, you will be able to see the sign to minimize it or delete it.
Still need help?
Find more help information from "Customer Service" at Foot Menu under "Help". Using our "Live Chat" or Toll-free phone service is easy and fast. Bear in mind that we work 24/5, are always here to help!
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